FAQs: Account, Payments & Subscriptions

Find all the answers to your account setup, billing and subscription plan queries in one place to make managing your Hello Radius experience hassle-free.

Account: Settings, Security & Support

Subscriptions: Limits, Payments & Refunds

Services: ATS & Job Advertising

General

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FAQs: Account, Payments & Subscriptions

Account: Settings, Security & Support

How do I sign up for a Hello Radius account?

I didn’t receive an account verification email. What should I do?

What training does Hello Radius offer for new users?

What customer support options does Hello Radius offer?

Can I add a new user to my Hello Radius account?

How do I report a technical issue with my Hello Radius account?

I forgot my password. How can I reset it?

How do I change the email address associated with my Hello Radius account?

How does Hello Radius ensure data privacy and compliance?

Subscriptions: Limits, Payments & Refunds

How do I upgrade my Hello Radius subscription?

What happens if my recruitment needs exceed my plan limits?

Does my subscription automatically renew?

How can I change or cancel my subscription?

Can I switch my billing cycle from monthly to yearly?

What is your refund policy?

What payment methods do you accept?

How can I access my invoices after subscribing?

Are there any hidden fees with Hello Radius plans?

Is the Hello Radius Free Plan completely free?

Can I pay for my subscription annually?

Does Hello Radius offer discounts for startups?

Services: ATS & Job Advertising

How does your ATS support team collaboration in the recruitment process?

Are there limits to how long I can keep my listing on my hosted careers page?

Why must Hello Radius review my job before it goes live?

Can I edit a job listing after it has been published?

What guidelines should I follow for writing a job description?

General

What services does Hello Radius provide?